hospitality
the bed. The bed in room 7 has to be replaced, or at least the matrass. It is not comfortable anymore as in the middle the matrass is lower, so you roll towards the middle of the bed.
Kommentar
Dear Steven M.,
Thank you very much for your feedback regarding your stay at our hotel. We are delighted that you appreciated our hospitality, which is a key aspect of our approach to being hosts. We would also like to thank you for bringing the mattress in your room to our attention. We are genuinely sorry that you did not sleep well there. We will address the issue immediately. Feedback like this is very important to us. Thank you once again for the high rating, and we look forward to welcoming you back very soon to the lovely Buiterling Hotel.
Best regards from the whole team.