I myself have been a Sauerland host for years with Sauerland-holiday with 4 stars from DTV. The hotel in itself is in a word fantastic. The reception was very unfriendly, they were too busy serving food and had to wait a long time to check in. The Kitchen is a culinary feast and is beautifully prepared and super tasty. But the first evening I wanted to order a piece of cake at 2 minutes past half past and it was 2 minutes late, while at least until 10 before 9 o'clock still 12 desserts were served, so flexcibility of o. The €48 for 2 nights a small dog is pure scam, this is the most expensive for our small dog we have ever experienced, counting that we have visited more than 180 hotels so can speak as an experience expert.
I myself have been a Sauerland host for years with Sauerland-holiday with 4 stars from DTV. The hotel in itself is in a word fantastic. The reception was very unfriendly, they were too busy serving food and had to wait a long time to check in. The Kitchen is a culinary feast and is beautifully prepared and super tasty. But the first evening I wanted to order a piece of cake at 2 minutes past half past and it was 2 minutes late, while at least until 10 before 9 o'clock still 12 desserts were served, so flexcibility of o. The €48 for 2 nights a small dog is pure scam, this is the most expensive for our small dog we have ever experienced, counting that we have visited more than 180 hotels so can speak as an experience expert.
Kommentar
Hello Rene,
thank You very much for Your honest and detailed feedback. It is great to hear that You enjoyed our hotel overall and that our kitchen left such a positive impression, we will gladly pass that along to our team!
We are truly sorry that Your check In experience did not match the warm welcome we aim to offer. We understand that especially as a fellow host with many years of experience, You expect a smooth and friendly arrival and rightly so.
Regarding the cake service and the dog fee, we understand Your perspective and appreciate Your openness. We do our best to balance service, timing, and fairness and we will certainly take Your feedback into consideration.
Wishing You all the best and many more great travel experiences
Your team from Schlosshotel Brilon-Wald
N.