FAQ

Answers to frequently asked questions

What makes RESAVIO different from other hotel software?

RESAVIO aggregates cloud-based hotel and accommodation management, an integrated channel manager, a guest-friendly web booking engine and digital guest services into just one system. RESAVIO is a modern, clear and extendible tool and affordable also for smaller businesses.

RESAVIO is Software-as-a-Service. What does that mean?

Our software is provided as a web-based service. All you need to use RESAVIO is a computer with internet access and web browser (Mozilla Firefox, Google Chrome, Safari or Microsoft Edge). Additional hard- or software is not required. We take care of updates, backups and all the technical details to help you focus on your day-to-day business.

Can somebody show me how RESAVIO works?

We will gladly introduce you to our system in an online meeting with a shared screen. Open questions can be resolved on the spot. Make an appointment now!

Can I test RESAVIO?

Within a 14-day trial period you are able to test our system completely free of charge and without any obligation. The trial will automatically end after 14 days. A termination is not required. Should you decide for a permanent use of RESAVIO, all the data entered during the trial can be taken over.

I have registered for a free trial. Why haven’t I received my login details?

Normally we send the login data on weekdays within a few hours. In some cases the processing may take up to two working days. Unfortunately, in some cases the email with the login data can end up in the spam folder. Therefore please also check your spam mails. Should you still not have any login details after 48 hours, please do not hesitate to contact us by mail or phone.

Why can’t I log in?

Please make sure that you allow the use of cookies in your browser settings. Please also pay attention to upper- and lowercase letters when entering your password. If you have forgotten your extranet password, you can reset your password at any time.

How does the integration of your booking engine into my website work?

There are various ways of integrating our booking engine into your website, i.a. a simple link, a pop-up or an overlay. You may also embed the booking page in an iframe or use our modern javascript widgets. All possible options are documented in our integration guide. We will gladly advise you on which option is best suited for your purposes and support you or your web agency during the process of integration.

Is there also a RESAVIO app?

You can add RESAVIO on your home screen and use it like an app. On the iPhone or iPad, please open our extranet with Safari and tap at the bottom of the screen on the icon with a square and an arrow pointing upwards. In the menu, scroll a little to the right in the lower toolbar and select „Go to home screen“. On Android, please open our extranet with Chrome. Tap on the three small dots in the upper right corner and select „Add to Home Screen“.

How much does RESAVIO cost?

The monthly fee depends on the features you want, the contract period and the size of your hotel or accommodation. You can choose from various packages and modules according to your needs. Upgrading is possible at any time.

Which channels can be connected via the channel manager?

RESAVIO can be connected to various booking platforms (e.g. Booking.com and Expedia) as well as destination management systems (e.g. Feratel and Tomas). A list of available channels can be found here.

What is meta search?

Metasearch platforms such as Trivago and TripAdvisor gather the prices of different booking websites. This allows users to easily compare the different prices across different travel sites. With RESAVIO you can connect to Trivago and TripAdvisor and advertise your direct booking offers. This requires a so-called CPC campaign (cost-per-click). CPC is an advertising model where you have to pay for each click forwarding a potential guest to your website or booking engine.

What does the payment module include?

With the payment module, you can collect online payments via interfaces to various well-known and secure payment service providers. Available payment options are i.a. credit card, PayPal or immediate bank transfer. The processing of credit card payments can be done via Stripe, Braintree, Paymill or Datatrans.

Who can help me with further questions?

Our support team is happy to assist you Mondays to Fridays (except on german public holidays) between 9am and 6pm. You can contact us comfortably via our support form in the extranet, using our contact form or by phone on +49 2423 930 90 40.

Kontakt

Sie haben Fragen, wünschen eine persönliche Beratung oder eine unverbindliche Online-Präsentation unserer Software? Wir freuen uns über Ihre Nachricht oder Ihren Anruf unter: +49 2423 930 90 40

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