FAQ

Answers to frequently asked questions

General

What makes RESAVIO different from other hotel software?

RESAVIO aggregates cloud-based hotel and accommodation management, an integrated channel manager, a guest-friendly web booking engine and digital guest services into just one system. RESAVIO is a modern, clear and extendible tool and affordable also for smaller businesses.

RESAVIO is Software-as-a-Service. What does that mean?

Our software is provided as a web-based service. All you need to use RESAVIO is a up-to-date computer (or tablet) with internet access and web browser (e.g. Google Chrome or Mozilla Firefox). Additional hard- or software is not required. We take care of all the technical stuff to help you focus on your day-to-day business.

Can I try RESAVIO?

Within a 14-day trial period you are able to test our system completely free of charge and without any obligation. The trial will automatically end after 14 days. A termination is not required. Should you decide for a permanent use of RESAVIO, all the data entered during the trial can be taken over.

I have registered for a free trial. Why haven’t I received my login details?

Normally we send the login data on weekdays within a few hours. In some cases the processing may take up to two working days. Unfortunately, in some cases the email with the login data can end up in the spam folder. Therefore please also check your spam mails. Should you still not have any login details after 48 hours, please do not hesitate to contact us by mail or phone.

Why can’t I log in?

Please make sure that you allow the use of cookies in your browser settings. Please also pay attention to upper- and lowercase letters when entering your password. If you have forgotten your extranet password, you can reset your password at any time.

How does the integration of your booking engine into my website work?

There are various ways of integrating our booking engine into your website, i.a. a simple link, a pop-up or an overlay. You may also embed the booking page in an iframe or use our modern javascript widgets. All possible options are documented in our integration guide. We will gladly advise you on which option is best suited for your purposes and support you or your web agency during the process of integration.

Is there also a RESAVIO app?

You can add RESAVIO on your home screen and use it like an app. On the iPhone or iPad, please open our extranet with Safari and tap at the bottom of the screen on the icon with a square and an arrow pointing upwards. In the menu, scroll a little to the right in the lower toolbar and select "Go to home screen". On Android, please open our extranet with Chrome. Tap on the three small dots in the upper right corner and select "Add to Home Screen".

How much does RESAVIO cost?

The monthly fee depends on the features you want, the contract period and the size of your hotel or accommodation. You can choose from various packages and modules according to your needs. Upgrading is possible at any time.

What does the payments module include?

With the payments module, you can collect online payments via interfaces to various well-known and secure payment service providers. Available payment options are i.a. credit card, PayPal or immediate bank transfer. The processing of credit card payments can be done via Stripe, Mollie, SIX Payment Services or Datatrans.

Who can help me with further questions?

Our support team is happy to assist you Mon/Tue/Thu between 10:00-16:00 and Wed/Fri between 10:00-14:00 (except on german public holidays). You can contact us comfortably via our support form in the extranet, using our contact form or by phone on +49 2423 930 90 40.

Contact us

Do you have any questions or are you looking for a free online presentation of our software? Do not hesitate to send us a message or call us (Mon/Tue/Thu 10:00-16:00 and Wed/Fri 10:00-14:00) at: +49 2423 930 90 40

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